Looking for a job

Folorunsho Segun

@folorunshosegun

Message

I resolve customer issues across remote channels while streamlining client operations and digital workflows.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or virtual operations role where I can resolve client issues, manage digital workflows, collaborate across teams, and deliver professional, empathetic service worldwide.

I've supported customers at Dover's Credit Limited across email, live chat, and inbound and outbound calls, handling 50+ daily inquiries about loan products and account management.

I use remote ticketing workflows, CRM systems, and empathetic dispute resolution to support customer satisfaction, retention, and timely issue escalation.

At A. A. Mohammed Chambers, I coordinated digital administrative operations for executive partners and served as a remote point of contact for legal clients across regions.

I've managed virtual scheduling, digital client intake, and electronic archiving, including transforming paper files into structured cloud repositories. I bring confidential, professional support in English, Hausa, Yoruba, and conversational French.

Experience

Work history, roles, and key accomplishments

Customer Service & Remote Support Specialist

Dover's Credit Limited

Jan 2023 - Dec 2025 (2 years 11 months)

Managed high-volume remote customer channels, handling 50+ daily multi-channel inquiries regarding loan products and account management. Utilized cloud-based CRM systems and remote ticketing workflows to ensure rapid, empathetic dispute resolution and maintain high customer satisfaction.