SM

Looking for a job

Sandra Mmesoma

@sandrammesoma

I support customers remotely across real estate, credit repair, financial services, and administrative operations.

What I'm looking for

I'm looking for a full-time remote customer support role where I can resolve customer issues, communicate clearly, manage multiple tasks independently, and build positive customer relationships.

I've supported customers remotely for Consumer Opportunities, a loan app company, and contract administrative teams. I handle calls, messages, email enquiries, complaints, onboarding, and follow-ups with clear, empathetic communication.

I'm comfortable managing high-volume conversations, qualifying leads, maintaining accurate customer records, coordinating schedules, and escalating complex issues. I bring patience, attention to detail, and reliable independent remote-work support.

Experience

Work history, roles, and key accomplishments

CO

Customer Support Representative

Consumer Opportunities

Jan 2023 - Dec 2025 (2 years 11 months)

Handled high-volume inbound and outbound customer calls for real estate and credit repair services, resolving complaints and qualifying leads.

Customer Support Inbound Calls Outbound Calls Complaint Resolution Lead Qualification CRM Documentation

RE

Virtual Administrative Assistant

Remote

Jan 2022 - Dec 2023 (1 year 11 months)

Managed appointments, responded to customer enquiries, and maintained accurate records for clients and service providers.

Administrative Support Scheduling Customer Service Record keeping Coordination Escalation Management

LC

Customer Support Agent

Loan App Company

Jan 2020 - Dec 2022 (2 years 11 months)

Assisted customers with loan applications, account concerns, and general enquiries, and supported onboarding and troubleshooting.

Customer Support Loan Processing Onboarding Troubleshooting Complaint Handling Documentation

Education

Degrees, certifications, and relevant coursework

UC

University of Calabar

Bachelor of Science, Pharmacology

2019 - 2024

Pursued a Bachelor of Science in Pharmacology, gaining knowledge in pharmaceutical sciences and related disciplines.

Tech stack

Software and tools used professionally

Zoom

Google Meet

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