Debbie Akande

I’m a Customer Service Representative with 2+ years of experience delivering high-quality support across email, phone, and live chat, helping customers get solutions efficiently while maintaining high satisfaction. I’m proficient with CRM tools such as Zendesk and HubSpot, and I focus on first-contact resolution, complaint handling, and consistent KPI performance like response time and resolution targets. In my most recent role, I handled 40–60 customer inquiries daily and used Zendesk to track and manage customer interactions effectively.

I also build strong customer relationships through clear communication and follow-ups, whether I’m processing customer orders and requests, explaining loan terms, or supporting administrative tasks and data entry operations. Comfortable working remotely, I bring excellent communication, problem-solving, multitasking, time management, and strong attention to detail—always collaborating with team members to improve workflows and service delivery.