Folakemi Olaniyi-Sholanke

I am an experienced professional with an extensive background in banking, customer relationship management, executive administration, business operations and organisational leadership. Throughout my career, I have managed customer relationships, supervised teams, coordinated business activities and addressed operational challenges requiring sound judgement, accountability and effective decision making.

At Ecobank Nigeria, I held senior management responsibilities, including serving as Area Manager with oversight of approximately 15 branches. I supervised Branch and Relationship Managers, monitored business performance, managed customer relationships and worked closely with teams to improve service delivery, operational efficiency, profitability and compliance with organisational standards.

My professional experience also extends to the Nigerian Agricultural Insurance Corporation, where I handled responsibilities involving administration, personnel coordination, performance management, procurement oversight and organisational operations. These roles strengthened my ability to manage competing priorities, coordinate stakeholders, maintain professional standards and ensure that important responsibilities receive appropriate attention.

I hold a Professional Doctorate in Sociology, specialising in Social Work, an MBA in Marketing, and an HND and OND in Accounting, alongside professional management qualifications and certifications.

As part of my doctoral programme, I led student humanitarian activities, independently raised approximately ₦1 million and participated directly in counselling, beneficiary needs assessments, welfare programmes and the distribution of relief materials to vulnerable groups. These activities involved elderly care homes, correctional facilities, psychiatric hospitals and facilities supporting children with cerebral palsy.

My professional strengths include Customer Experience Management, Customer Service, Customer Relationship Management, Customer Retention, Complaint Resolution, Executive Administration, Stakeholder Engagement, Team Leadership, Business Operations and Process Improvement.

I also have practical experience with Google Workspace, Microsoft Office applications, business reporting, information management and administrative coordination.

I am interested in international remote opportunities where I can contribute my experience to improving customer satisfaction, strengthening business relationships, supporting executives and ensuring that organisational activities are managed efficiently.

I value professionalism, confidentiality, effective communication, accountability and the importance of completing responsibilities to an acceptable standard. I approach my work with the understanding that good service, strong relationships and efficient operations are essential to the success of any organisation.