At Pearson Virtual School, I guide families through enrollment, from application to document submission, while handling customer inquiries. I maintain a 95%+ CSAT rating while managing a high daily call volume.
I keep customer records audit-ready in Salesforce and use Five9 to manage call routing. I also track family support tickets in HubSpot and coordinate with internal teams to help remove enrollment blockers.
At Medical Reception Station, I scheduled appointments for a 60-patient daily caseload and answered patient inquiries across phone, email, and in-person channels. I also maintained electronic health and administrative records, reducing data entry errors by 25%.
