folade oyewole

At AAA, I support customers by researching issues, identifying practical solutions, and communicating clear next steps. I use Workday and AI tools to organize information, improve workflow efficiency, and maintain accurate customer and business records.

Previously at Foundever, I handled customer questions, documented interactions, explained policies and procedures, and balanced customer needs with organizational requirements in a fast-paced remote environment.

My experience also includes supporting daily operations at Orangeburg SPCA, responding to visitor and telephone inquiries, maintaining records, and collaborating with staff. I bring a detail-oriented, reliable, team-first approach to customer service and operations support.