Ahyarna Shorter
@ahyarnashorter
Remote administrative and customer support specialist with strong retention results.
United StatesWhat I'm looking for
I am a dedicated remote administrative and customer support specialist with proven success handling high-volume inbound calls, delivering first-call resolutions, and maintaining exceptional customer satisfaction. I consistently achieved customer satisfaction scores above 92% and a 95%+ first-call resolution rate while managing 70–90 calls per day.
I excel at administrative coordination, accurate data entry, payment processing, and membership services, having processed service activations, plan changes, and transactions with 100% data accuracy. I improved retention by identifying personalized solutions, contributing to a 15% increase in successful retention saves.
I bring dependable remote work discipline, strong multitasking and conflict de-escalation skills, and experience with CRM, VoIP/chat platforms, and membership management systems, and I am currently completing a Bachelor's in Criminal Justice while continuing hands-on work experience.
Experience
Work history, roles, and key accomplishments
Agriculture Aide
South Georgia Peanut Mill
Sep 2025 - Present (6 months)
Provided operational support for agricultural processing tasks and assisted with daily mill operations to maintain production flow and facility standards.
Call Center Representative
Teleperformance
Oct 2022 - Dec 2023 (1 year 2 months)
Managed 70–90 inbound calls daily, achieving 95%+ first-call resolution and maintaining customer satisfaction scores above 92%, while processing account updates and service activations with 100% data accuracy.
Welcomed and checked in 100+ members per shift, processed membership enrollments and billing with 100% accuracy, and conducted facility tours that supported increased membership conversions.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Science, Criminal Justice
Currently enrolled in a Bachelor's degree program in Criminal Justice at Strayer University.
Albany Technical College
Diploma, Criminal Justice
Completed a Criminal Justice diploma program at Albany Technical College, awarded in 2022.
Albany Technical College
Diploma, Early Childhood
Completed an Early Childhood diploma program at Albany Technical College, awarded in 2018.
Availability
Location
United StatesAuthorized to work in
Job categories
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