Florence Osei-Darko

I’m a communications and administrative professional working in customer service at Fidelity Bank Ghana (National Service Personnel, Customer Service Department). I manage customer inquiries and resolve service-related concerns, analyze customer data to identify retention opportunities, and prepare reports that support informed business decisions—all while maintaining accurate records and meeting compliance standards.

I’ve also strengthened my coordination and communications skills through virtual and institutional roles. As a Project Management Associate (Virtual Internship) with Excelerate, I coordinated project activities and stakeholder communications while producing research-based reports; earlier, as an Intern in the Communication & Public Affairs Department at Ghana Revenue Authority (GRA), I monitored media coverage, created written content to simplify regulatory information, and supported public engagement initiatives.