Open to opportunities

Flo Njoki

@florencenjoki

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Experienced Sales Representative focused on exceptional customer experiences.

Kenya

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am an experienced Sales Representative with a strong track record in creating positive customer experiences across multiple communication channels. My proficiency in resolving inquiries and driving sales through upselling and cross-selling has allowed me to build long-term relationships with over 30 customers, consistently exceeding expectations.

During my tenure at Starbiotech Ltd, I delivered exceptional customer service, assisted customers with inquiries, and provided relevant product information. I am a strong team player committed to meeting targets and maintaining high service standards in fast-paced environments. My internship at Gatundu Level 5 Hospital further honed my skills in engaging with clients and providing tailored nutritional advice, ensuring comprehensive care and support.

Experience

Work history, roles, and key accomplishments

Medical Sales Representative

Starbiotech Ltd

Feb 2023 - Present (2 years 5 months)

Delivered exceptional customer service across multiple communication channels (phone, email, in-person), ensuring positive experiences and high satisfaction. Assisted customers with inquiries, resolved issues, and provided relevant product information, while identifying opportunities to upsell and cross-sell.

Customer Service Upselling Cross Selling Customer Relationship Management Communication Sales Problem Solving

Nutrition Internship

Gatundu Level 5 Hospital

Mar 2022 - Present (3 years 4 months)

Engaged with patients and clients courteously and professionally, providing tailored nutritional advice based on health history and medical conditions. Addressed nutritional inquiries, resolved health-related concerns, and offered effective solutions to ensure patients received comprehensive care and support.

Collaboration Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Client Service Management

Completed a Certificate for Virtual Client Service Management at ALX Africa. Developed skills in virtual client service and management.

Jomo Kenyatta University of Agriculture and Technology

BSc. Human Nutrition and Dietetics, Human Nutrition and Dietetics

Studied Human Nutrition and Dietetics at Jomo Kenyatta University of Agriculture and Technology. Gained comprehensive knowledge in nutritional science and its applications.