Renne Kimani
@rennekimani
I build client relationships, resolve service issues, and support sales operations across healthcare, logistics, and tourism.
KenyaWhat I'm looking for
I’m a customer support professional with experience in e-commerce, order management, and resolving customer concerns. I’ve handled inquiries, refunds, exchanges, shipping updates, and escalations while using tools such as HubSpot, Zoho, Gorgias, Zendesk, and Shopify. I enjoy helping people, solving problems, and making sure customers feel heard and supported. I hold a Bachelor’s degree in Analytical Chemistry with Management from Kenyatta University, and I bring strong communication, attention to detail, and a calm, solution-focused approach to my work.
Experience
Work history, roles, and key accomplishments
Customer care expert
Telepeformance
Jan 2024 - Present (2 years 10 months)
Handled e-commerce customer inquiries involving orders, shipping, refunds, and exchanges. Used Gorgias, Zendesk, and Shopify to track orders, update records, resolve issues, and escalate complex cases while providing clear, empathetic customer support.
Education
Degrees, certifications, and relevant coursework
ALX
Virtual Assistant, Data Analysis
Completed a Virtual Assistant program and ongoing Data Analysis training.
Kenyatta University
Bachelor of Science, Analytical Chemistry
Pursuing a Bachelor of Science in Analytical Chemistry with a focus on management.
Kaplong Girls High School
Kenya Certificate of Secondary Education, General Studies
Grade: GPA 3.3
Completed Kenya Certificate of Secondary Education with a GPA of 3.3.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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