Florence Garcia

Acting as a Senior Consultant through Octafy on an engagement for Renault, leading critical data workstreams for the SAP ECC to SAP S/4HANA migration program.
Data Migration (SAP S/4HANA): Spearheading the data migration strategy, with a specific focus on planning, executing, and validating test cycles (mocks), ensuring the integrity, accuracy, and consistency of information migrated from the lega

Led application modernization program for Copel ( Energy & Utilities Industry) replacing legacy JPA/Hibernate database access with standardized REST integration via Denodo on GCP, across 50+ enterprise Java applications (DCS/FRW). Coordinated parallel workstreams covering AlloyDB migration, WildFly 23 deployment, GitLab CI/CD pipelines, Cloud Run provisioning, and Terraform infrastructure. Resolve

Working as Scrum Master and BA For GSK and J&J implementing end-to-end life cycle development strategies and managed defect triage in Jira and Azure DevOps, achieving on-time delivery across 3 consecutive program increments.
Onboarded and coached newly formed Scrum teams at GSK and J&J; improved sprint predictability and velocity by 25%+ within 2 quarters via structured backlog refinement, scrum c

Led Agile transformation for one of the world's largest energy companies, coaching 5+ cross-functional product teams and senior leadership on SAFe and Scrum adoption focused in Data Engineering, Swonflake, Apache, Data Lakehouse, Databricks.
Aligned 5 teams across 2 value streams to a shared delivery cadence, reducing program-level blockers by 40% through structured PI planning and impediment res

Coached Scrum teams at Bradesco (BA/SM/Agile Coach) in banking, financial services and insurance (BFSI) with real estate financing solutions, credit card processing platform, and other squads, through full delivery cycles, resolving impediments and driving continuous improvement via KPI dashboards.
Implementation os Scrum Framework improveing delivery ~35% to 65%+ over 2 quarters through capacity-

Led QA team of 6 developing automated test suites for the Bradesco PIX real-time payments platform using HP ALM, Jira, and Azure DevOps, managing test planning, preparing test strategy, scenarios and cases. Perform functional, integration and regression testing reporting using Trello.

Coached Scrum teams at Mastercard (BA/SM — SAFe/PI Planning) through full delivery cycles, resolving impediments and driving continuous improvement via KPI dashboards.
Improved sprint completion rate from ~65% to 90%+ over 3 quarters through capacity-based planning and retrospective action tracking using CA Agile Central (Rally) for Mastercard lifecycle management and PI planning within SAFe metho

Managed LATAM IT operations — service desk N1/N2, infrastructure, applications, security, SOX compliance, and multiple service providers (WMS, TMS, ERP, IoT, Intranet), access control, energy facilities keeping high availability and Service Desk SLA.
Drove continuous improvement in team KPIs, achieving 70% backlog reduction, increasing on-time processing SLA in 78% consistently across Help Desk

Oversaw Shared Service Center (SSC) operations across accounts payable, master data, and provisioning for all US chemical plants using SAP (MM/PP/QM/FI/CO). Drove continuous improvement in team KPIs, achieving 98%+ on-time processing SLA using Salesforce platform consistently across a 40-person operations team.

Led projects focused on financial compliance and credit strategy, ensuring alignment with regulatory and compliance requirements. Coordinated architects, developers, DBAs, and QA testers to ensure issue resolution and clear reporting on critical project details.

Managing PM team and coordinating teams remotly across the country delivering telecommunications and IT services. Also responsible for a local field support team to implement and sustain IT infra, IP, ATM network, optical fiber and SDH radios for clients as HSBC, ITAU, GVT. Also dealing with stakeholders reporting to high level management team. Applying PMI methodologies proactively balancing scop

Lead Startup implementation project manager for Sykes’ new facilities in Brazil providing over 600 seats managing over $1M+ budget including a new datacenter: network (CISCO), servers (HP, IBM), PABX (Avaya), telephony (Embratel, Global Crossing, GVT), and SAP also bringing new B2B global clients as Kodak, Sony, Trend Micro, Volvo and GVT.
Managing Service Desk (N1 and N2) to support Sykes operati

Analysing requirements, designing and implementing IT solutions using best practices methodologies PMI®, ITIL®, COBIT®, eTOM®, and Six Sigma. Focused in BPO, increasing KPIs in 25% for BUs and customer satisfaction to 90% by using process transformation seeking synergy and cost reduction.
Also working as technical pre-sales and customer focus creating and delivering technical product presentations

Responsible for RFP responses, pricing, business proposals, contracts and negotiation with clients and suppliers.

Mar 2018

Feb 2018

Apr 2014

Feb 2011

Jan 2007