Raquel Moretti Murai

Acted as a customer escalation point for complex B2B technical and service cases across European markets, managing end-to-end case resolution using Salesforce and SAP. Delivered product and service training to customers and internal teams, and collaborated with technical, sales, and logistics teams to ensure SLA compliance.

Provided multilingual customer support via email and phone in a fast-paced fintech environment, resolving account, transaction, and technical issues. Collaborated with internal teams including Product, Compliance, and Operations, and maintained high performance aligned with KPIs and quality standards under compliance.

Managed inbound sales inquiries and supported customers throughout the full sales cycle, coordinating with sales and operations teams to ensure smooth booking and service delivery. Designed and customized travel itineraries across multiple European destinations and maintained client relationships through proactive communication.

Delivered customer support via email, chat, and phone for international e-commerce brands, assisting with product inquiries, complaints, returns, and delivery tracking. Managed support across multiple client accounts while maintaining high service quality standards and adapting to different workflows and tools.

Provided first-line technical and customer support for telecommunications services, assisting customers with troubleshooting, billing inquiries, and service disruptions. Maintained service quality standards in a high-volume call center environment.

Maintained high-level client relations with global aircraft operators via phone and email, ensuring timely and accurate communication. Planned and managed flight operations for the entire fleet of Lider Táxi Aéreo aircraft in Brazil. Ensured all flights complied with Brazilian and international aviation regulations and safety standards.

Managed front desk operations including reservations, payments, and guest support.
Handled multi-channel communication and coordinated with suppliers and internal teams. Delivered high-quality customer service in a fast-paced hospitality environment.

Bachelor's degree in Social Communications with a major in Media and Advertising, completed in 2014.