Flora Mgbor
@floramgbor
I support customer care and administrative operations with organized, responsive service.
NigeriaWhat I'm looking for
I'm currently supporting MTN Nigeria's digital customer care operations through MacTay Consulting, responding to customer queries, investigating complaints, and maintaining accurate case records.
I've also managed front-desk and facility operations at Aqua 27 Plaza, supported school administration at Fowebs College, and coordinated teams, logistics, budgets, marketing, and event delivery at Metro Events.
I bring practical experience in customer service, office administration, records management, stakeholder communication, and business operations support, with a strong focus on professionalism, confidentiality, and quality service.
Experience
Work history, roles, and key accomplishments
Digital Customer Care Representative
MacTay Consulting Limited
Jun 2026 - Present (5 months)
Respond to customer queries across MTN's digital support channels while maintaining professionalism and high service standards. Investigate complaints, educate customers on products, escalate complex issues, and maintain accurate records.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Political Science
Grade: Second Class Upper Division
Bachelor of Science in Political Science with Second Class Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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