Damilola Olaoye
@damilolaolaoye1
Customer Service Representative at Vaultwise Integrated Service, maintaining 95%+ CSAT and reducing repeat issues by 15%.
NigeriaWhat I'm looking for
At Vaultwise Integrated Service, I educated customers on product care and usage, helping reduce repeat issues and refund requests by 15%. I documented recurring complaints and resolution workflows, and maintained 95%+ CSAT through thoughtful customer support.
Previously, at Mactay Consulting Services, I handled inbound and outbound customer interactions, resolved complaints and account inquiries, and consistently achieved over 50% of monthly recovery targets. I also maintained customer records and escalated complex issues for timely resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vaultwise Integrated Service
May 2024 - Present (2 years 6 months)
Educated customers on product care and usage, reducing repeat issues and refund requests by 15%. Achieved 95%+ CSAT through relationship-focused support and maintained detailed CRM records.
Customer Service Representative
Mactay Consulting Services
Feb 2023 - Apr 2024 (1 year 2 months)
Handled high-volume inbound and outbound customer interactions, resolving complaints and account inquiries. Consistently achieved over 50% monthly recovery targets through effective negotiation and customer engagement.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Arts, English and Literary Studies
Bachelor of Arts in English and Literary Studies from Ekiti State University, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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