Sylvia Udu

I am a results-driven customer service and administrative professional with three years of experience delivering top-notch support to clients and teams. My proven track record in resolving complex issues efficiently has significantly improved customer satisfaction and promoted loyalty. I excel in conflict resolution, relationship-building, and administrative tasks, and I am proficient in Microsoft Office and Google Workspace.

In my recent role as a Virtual Customer Service Representative at Joeyries Enterprise, I responded to customer inquiries via phone, email, and live chat, effectively troubleshooting complaints and providing timely solutions. My experience as an Administrative Assistant at Matto Holdings Limited further honed my skills in communication management, scheduling, and data entry, ensuring seamless day-to-day operations. I am committed to providing exceptional customer experiences and supporting business operations.