At MTN (MTN Digital Channels), I handle an average of 95 customer messages daily across WhatsApp, social media, and email. I support subscriber accounts, billing, and service requests, and escalate complex cases while keeping accurate CRM records.
I also address complaints promptly and provide product information to support customer retention. My work contributes to improved customer satisfaction and reduced repeat contacts.
At Mactay, I resolved inquiries and complaints about account status, payments, and service issues across phone and digital channels. I consistently met or exceeded monthly debt recovery targets and handled high call volumes.
At Abeokuta Grammar School, I served as a first point of contact and supported administrative operations through documentation, scheduling, and follow-up. I handled sensitive records, resolved inquiries, and maintained data accuracy and confidentiality.
