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Looking for a job

Olamide Ayeni

@olamideayeni4

Customer service representative at Mactay Consulting who processed and upgraded 2,000+ fintech customer accounts.

What I'm looking for

I’m looking for fully remote customer service or administrative work, including phone-based support and administrative tasks.

At Mactay Consulting, I verify and process customer account information for a fintech client, and I’ve processed and upgraded 2,000+ accounts while meeting daily targets. I also handle outbound calls, help customers with account enquiries and complaints, and maintain accurate records.

At Tinu's Kitchen, I managed customer enquiries and orders through WhatsApp and Instagram, coordinated delivery updates and follow-ups, and used Excel to track records. I’m available for fully remote customer service and administrative work.

Experience

Work history, roles, and key accomplishments

MC

Current

Verification & Customer Service Representative

Current

Mactay Consulting

Sep 2026 - Present (2 months)

Verified and processed customer account information, upgraded 2,000+ accounts, and handled outbound calls for account-related enquiries and complaints.

Customer Service Account Verification Data Entry Records Management Complaint Resolution Microsoft Office Outlook Digital Communication

TK

Customer Service / Administrative Support

Tinu's Kitchen

Managed customer enquiries and orders via WhatsApp and Instagram, coordinated deliveries, and handled complaints and refunds.

Customer Service Order Management Complaint Resolution Excel Social Media

GC

SIWES Trainee

Gowon Estate Medical & Diagnostic Centre

Supported routine laboratory and administrative processes, handled records responsibly, and developed attention to detail.

Laboratory Procedures Records Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Bachelor of Science, Biochemistry

2022 - 2026

Grade: Second Class Honours (Upper Division)

B.Sc. in Biochemistry with Second Class Honours (Upper Division) from Lagos State University, 2022-2026.

HA

HubSpot Academy

HubSpot Email Marketing Certification, Email Marketing

Completed the HubSpot Email Marketing Certification.

Tech stack

Software and tools used professionally

WhatsApp

Microsoft Excel

Microsoft Outlook

Instagram

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Service Administrative Assistant Data Entry Clerk Virtual Assistant

Skills

Customer Service Phone Support Customer Complaint Resolution Account Verification Data Entry Records Management Administrative Support Order Coordination Email Communication Appointment Scheduling HubSpot Marketing Excel Outlook WhatsApp Instagram

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