Open to opportunities

Flora Mathulin

@floramathulin

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Dedicated Client Success Manager with expertise in international relations.

France

Message

What I'm looking for

I am seeking a role that allows me to leverage my skills in client management and international relations while contributing to a dynamic team.

I am a dedicated Client Success Manager with a strong background in international relations and account management. Currently, I work at A.I. Alexa Translations in Toronto, where I manage client relationships for banking companies, legal firms, and government sectors. My experience in this role has honed my communication skills and adaptability, allowing me to effectively support clients and ensure their success.

Prior to my current position, I served as an International Investment Broker at Excent Capital in Mexico City, where I focused on commercial development and client relationship management. My journey in the professional world began in Cambodia, where I worked as a Marketing and Business Development Manager for Dotfusion, a Canadian tech company. Throughout my career, I have consistently demonstrated my ability to thrive in diverse environments and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

A.I. Alexa Translations

Jan 2022 - Present (3 years 5 months)

As a Client Success Manager, I manage accounts for banking companies, legal firms, and government sectors, ensuring client satisfaction and effective communication. My role involves adaptability and teamwork to meet diverse client needs.

Account Management Client Communication Communication Adaptability Teamwork Problem Solving Technical Support Project Management

International Investment Broker

Excent Capital

Feb 2021 - Jan 2022 (11 months)

In this role, I focused on the commercial development of an international investment platform, prospecting with financial advisors and enhancing client relationships while providing IT and technical support.

Relationship Management Financial Advisor Technical Support Market Analysis Communication Negotiation CRM Software

Marketing and Business Development Manager

Dotfusion

Jan 2018 - Jan 2021 (2 years 11 months)

Managed marketing and business development for a Canadian tech company in Cambodia, focusing on public relations, sales, and social media marketing to enhance brand visibility and client engagement.

Marketing Strategy Business Development Public Relations Sales Management Social Media Marketing CRM Team Leadership Communication Project Management

HR & Marketing Executive

MBC Hunting

Jan 2017 - Jan 2018 (1 year)

Supported the HR team in candidate selection and interviews while also managing traditional and online marketing efforts to promote the company and its services.

Human Resources Interviewing Marketing Strategy Online Marketing Communication Organizational Skills Project Coordination

Customer Service Manager

Carrefour

Jan 2016 - Jan 2017 (1 year)

Provided customer support during the purchasing process, resolving doubts and offering technical assistance to enhance customer satisfaction and loyalty.

Customer Service Technical Support Communication Sales Support Team Collaboration Training