Fiyinfoluwa Dare

I’m a remote Customer Support Representative with over 4 years of experience in high-volume digital environments. I specialize in Customer Support, Email Support, and Live Chat, and I focus on optimizing Digital Workflow and accurate Record Keeping.

In my Customer Support Agent role, I responded to 70-150 inbound and outbound customer interactions daily across Live Chat and Email Support channels. I maintained detailed client records in CRM Software (Salesforce) to ensure 100% data accuracy and seamless Digital Workflow.

I resolve service inquiries on first contact by following structured communication guidelines and professional call scripts, while keeping efficiency and professionalism in remote operations. I also collaborate with cross-functional team members to improve response times and service quality in a remote-first setting.

Previously, I supported service operations as a Food & Customer Service Supervisor and a Customer Service & Operations Supervisor, where I managed daily workflows, monitored service quality, and identified process improvement opportunities. I also trained staff on order reconciliation and Record Keeping procedures, and I handled high volumes of emails and meeting coordination as an Administrative Assistant while maintaining organized, high-accuracy filing and record systems.