At COMMUNITY DREAM FOUNDATION, I manage high-volume email, live chat, and customer inquiries, improving response times by 40%. I also created support documentation and FAQs to help customers find answers independently.
As a freelance Customer Support Specialist, I supported customers through chat, email, and phone, and created knowledge base articles that reduced ticket volume by 25%. At VOLINT PAS LIMITED, LAGOS STATE, NIGERIA, I worked across virtual administration, marketing, and sales, including creating campaign content and tracking performance.
