At Beebeejump Limited, I handled more than 80 client inquiries daily through live chat and email, achieving a 95% customer satisfaction rate. I also helped reduce ticket resolution time by 20% by resolving technical and account-related issues for clients across time zones.
I supervised 21 support staff and trained five remote team members in CRM practices and ticket management. I shared recurring customer feedback with the product team to help improve platform usability.
At T.I.R Fashion Brand, I coordinated administrative operations and managed social media accounts. Earlier, at Converge Global Concept Technologies, I handled customer inquiries and complaints, maintained interaction records, and provided front desk and clerical support.
