Olalekan Ibrahim

I’m a results-driven CRM & AI Automation Specialist with 3+ years of hands-on experience setting up, optimising, and automating CRM systems for E-commerce, Real Estate, and Healthcare. I build intelligent automated pipelines, lead nurturing sequences, email/SMS workflows, AI chatbots, and third-party integrations that save businesses hours every week while improving conversion outcomes.

My work spans end-to-end delivery: strategy through implementation, testing, and handover. I’ve completed full GoHighLevel sub-account setups (pipelines, stages, contact fields, funnel pages, and real-time notifications), and I’ve built multi-step automation that reduced manual follow-up by over 70% for an E-commerce client. I also clean up and optimise HubSpot systems from scratch—pipelines, custom reports, permissions, lead nurturing, appointment reminders, and reporting—helping teams focus on high-intent buyers.

I’m especially strong at automation that creates dependable “always-on” customer journeys. For a Healthcare practice, I built a patient acquisition and onboarding system using GoHighLevel connected to an AI chatbot, added self-scheduling appointment flows, and used conditional AI-powered follow-ups; WhatsApp automation reduced no-show rates by over 40%. For support-focused growth, I configure Freshdesk-style help desk systems with ticket routing, SLA rules, and retention workflows so sales teams can see both support history and purchase data—making follow-up proactive, not reactive.