Fidel Lemaletian
@fidellemaletian
IT Infrastructure & Support Specialist delivering reliable enterprise IT services.
KenyaWhat I'm looking for
I’m an IT Infrastructure & Support Specialist with 8+ years of experience delivering reliable, end-to-end IT support across enterprise, industrial, and non-profit environments. I support diverse, non-technical users—onboarding teams onto Microsoft 365 and SharePoint, and resolving hardware, connectivity, and application issues with patience and clarity.
I’ve led network administration and endpoint support in distributed settings, improving uptime through network monitoring, ISP performance analysis, and structured backup/disaster recovery procedures. I also administer Active Directory (RBAC, GPO), secure systems with firewalls and endpoint/email protection, support ERP (Pronto ERP), and build operational reporting with Power BI—while adding value through branded digital content and graphic design.
Experience
Work history, roles, and key accomplishments
Founder & Network Operations Lead
Internet Kwetu Solutions
Jan 2021 - Present (5 years 5 months)
Founded and operates a wireless ISP, growing from 100+ active subscribers to 300+ endpoints across Ukunda, Diani, and Isiolo. Designed and commissioned multi-mast wireless networks using Ubiquiti UniFi with fiber backhaul, managed billing/provisioning, supervised 2 field technicians, and maintained uptime across two geographically separate markets.
IT Support Specialist
Caritas Isiolo
Jul 2025 - Dec 2025 (5 months)
Led network restructuring and supervised installation of an 18-meter mast, deploying wireless and a 1 km fiber link to improve connectivity and stability for 400+ users. Administered Microsoft 365/SharePoint, delivered staff training, and provided remote VPN/remote desktop support while resolving Windows endpoint and connectivity issues.
IT Infrastructure & Support Specialist
Caritas
Jul 2025 - Dec 2025 (5 months)
Planned and supervised an 18-meter mast installation and network restructuring, deploying radios, switches, and a 1 km fiber link to improve connectivity and stability for 400+ users. Administered Microsoft 365/SharePoint and supported a school digital transformation, deploying 100+ desktop systems and providing remote VPN/remote desktop support for field staff.
IT Support Technician (Systems)
Base Titanium
Sep 2019 - Jun 2025 (5 years 9 months)
Delivered L1–L3 IT support for 800+ users across distributed operations, maintaining high availability through deployment and support of LAN, fiber, and wireless infrastructure over a 177 km² mining environment. Administered Active Directory and Microsoft 365, supported Pronto ERP, strengthened cybersecurity with firewalls/antivirus/email monitoring, and built Power BI dashboards and reporting to
IT Technician Trainee
Base Titanium
Apr 2019 - Sep 2019 (5 months)
Supported network deployment and daily IT operations across mining and office sites, ensuring stable connectivity and infrastructure reliability. Diagnosed and repaired end-user devices, installed and configured Windows/macOS systems, and performed preventive maintenance including CCTV and endpoint checks.
IT Graduate Trainee
Base Titanium
Jul 2017 - Apr 2019 (1 year 9 months)
Built an IT helpdesk ticketing system with a fully published website to improve incident tracking, accountability, and response efficiency. Designed a real-time network monitoring tool and contributed to SQL and Power BI solutions that improved reporting accuracy and asset management visibility.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Bachelor of Information Technology, Information Technology
2013 - 2017
Earned a Bachelor of Information Technology from Strathmore University from 2013 to 2017.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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