Martin Luthër
@martinluthr
IT Support Specialist delivering secure, fast Tier 1/2 troubleshooting and Cisco/AWS solutions.
KenyaWhat I'm looking for
I’m an IT Support Specialist with 3+ years of experience delivering advanced technical support across healthcare and non-profit environments. I focus on diagnosing complex issues quickly, keeping downtime low, and documenting clearly in ticketing systems so resolutions are repeatable.
I manage Windows Server and Microsoft 365 administration, including Active Directory user accounts, group memberships, access permissions, and secure password resets with audit trails. I also assemble and configure new user machines, deploy productivity software, and ensure devices meet organizational IT security standards through consistent upgrade, patch, and compliance practices.
On the infrastructure side, I’m hands-on with networking and cloud solutions—supporting LAN/WAN connectivity, routing & switching, VLANs, DHCP/DNS, and Cisco device configuration, while also working with AWS (EC2 and S3) and security-focused workflows. I bring a client-first communication style, delivering training on safe browsing and phishing awareness, and collaborating with technical teams to streamline operations and improve user satisfaction.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Sickle Cell Federation of Kenya
Nov 2024 - Present (1 year 7 months)
Provided Tier 1–2 IT support via phone/email, AnyDesk/TeamViewer, and onsite visits, maintaining a 90%+ first-interaction resolution rate and documenting cases in Zendesk/Jira/Freshdesk. Assembled and configured 30+ user machines, managed Active Directory and Microsoft 365 account access, and delivered phishing-awareness training that reduced recurring tickets by 30% over 3 months.
IT Support Specialist
Jiamini Football Academy
Jan 2022 - Jan 2025 (3 years)
Conducted weekly workstation audits (cleanup, performance checks, antivirus scans, and patching), improving performance and reducing workstation lag by 25% on older systems. Resolved LAN/WLAN issues (IP conflicts, DNS failures, router misconfigurations), administered Windows Server with MFA deployment to reduce phishing incidents by 50%, and supported migrations/office setup for 25+ devices.
Education
Degrees, certifications, and relevant coursework
University of Eldoret
Bachelor of Science, Computer Science
2018 - 2022
Earned a BSc in Computer Science from the University of Eldoret from 2018 to 2022.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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