Spencer Mukui

I am a systems-focused IT professional with 2 years of hands-on experience in network operations, infrastructure support, and technical troubleshooting across government and utility networks. I excel at diagnosing complex technical issues, maintaining system reliability, coordinating across teams, and documenting solutions.

In my most recent role, I provided comprehensive technical support for distributed infrastructure systems at KPLC, troubleshooting Field Maps application errors, data synchronization failures, and system inconsistencies that disrupted daily operations. I performed data validation and quality assurance on 10,000+ infrastructure asset records, identified and documented critical discrepancies, and worked cross-functionally to resolve root causes and prevent operational failures—improving infrastructure data accuracy and helping identify revenue leaks. Earlier, as an ICT Authority NOC & network intern, I co-designed and deployed the ICTA Public WiFi pilot and performed continuous NOC monitoring, resolving connectivity anomalies and infrastructure failures using CLI-based diagnostics while creating troubleshooting guides that reduced recurring resolution time by 60%.