At Green Olive Beauty Hub, I manage customer inquiries, complaints, post-purchase support, order processing, and nationwide delivery arrangements for an e-commerce beauty business. I’ve supported 200+ orders, maintained customer, inventory, and sales records, and helped convert qualified inquiries into sales opportunities.
I provide responsive support across Instagram, Facebook, WhatsApp, and TikTok, contributing to over 80% customer satisfaction and 60% customer engagement. I use Zendesk, Gorgias, Shopify, Notion, and productivity tools to document issues, communicate clearly, and keep operations organized.
During my customer service internship at Ogun State Hospital’s DOT clinic, I handled 50+ client inquiries weekly, resolved 85–90% of concerns at first contact, and maintained 99% accuracy across 500+ client interactions. I bring empathy, confidentiality, conflict resolution, and practical problem-solving to every customer interaction.
