Feyisayo Adegok3
@feyisayoadegok3
I resolve complex customer issues and optimize SaaS support workflows across digital channels.
NigeriaWhat I'm looking for
At Laguna Studios, I manage 80–120+ daily customer interactions across live chat and digital channels, using Zendesk and Salesforce to resolve issues, maintain SLAs, and strengthen retention through disciplined follow-up.
I've also supported complex enquiries at Ekart Nig. Ltd., coordinated confidential executive operations, and handled financial customer records in microfinance. My Purchasing & Supply background and virtual assistant training help me turn complex processes into practical customer solutions.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Representative
Laguna Studios
Jun 2024 - Present (2 years 4 months)
Managed high-volume remote customer queues across live chat and digital channels, maintaining SLA response times and driving retention through meticulous follow-up workflows. Audited customer feedback to identify pain points and collaborated with internal teams to optimize workflows.
Customer Support Representative
Ekart Nig. Ltd.
Apr 2023 - Jun 2024 (1 year 2 months)
Supported customers with complex enquiries and complaints across unified communication channels, investigating concerns and providing actionable solutions. Maintained accurate customer records and escalated advanced tickets when required.
Personal Assistant
Kayode Aderemi & Co.
Feb 2022 - Feb 2023 (1 year)
Managed executive administrative communications, calendar scheduling, and legal documentation in a professional services environment. Handled confidential information with discretion and streamlined internal workflows to ensure timely project completion.
Account Officer
Deciti Pride Microfinance Bank
Jan 2020 - Mar 2021 (1 year 2 months)
Assisted bank customers with financial account enquiries and maintained professional client relationships. Processed and audited sensitive financial records with attention to detail and resolved routine client issues to support branch operations.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma, Purchasing & Supply
2017 - 2019
Pursued a Higher National Diploma in Purchasing and Supply, focusing on procurement and supply chain management.
The Polytechnic, Ibadan
National Diploma, Purchasing & Supply
2013 - 2015
Completed a National Diploma in Purchasing and Supply, gaining foundational knowledge in procurement and supply chain operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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