Open to opportunities

Osman Abubakar

@osmanabubakar

Message

IT technician and systems/network support specialist focused on practical problem solving.

Ghana

Message

What I'm looking for

I am seeking hands-on IT roles where I can apply systems and network support skills, solve infrastructure problems, grow technically, and contribute in customer-focused teams.

I am an IT professional with hands-on experience in computer repair, systems support, networking and Linux administration. I have worked in customer-facing roles and managed day-to-day IT operations for small businesses and service centers.

My experience includes repairing and troubleshooting computers and laptops, deploying and configuring Windows Server 2008 infrastructure, and performing Linux fundamentals and administration. I have supported migrations, Ethernet terminations, and connectivity projects for clients.

I have held roles as an IT technician, interim IT manager and customer service/technical support intern where I ensured reliable internet, printer and application access, and protected network systems from unauthorized access. I combine technical skills with strong communication and customer-service orientation.

I am pursuing further education in public administration while holding a professional diploma in computer system engineering (MCITP), and I am motivated to grow into a computer systems and network engineer or IT expert role where I can continue delivering reliable technical solutions.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Dzul Nurain Enterprise

Nov 2019 - Present (5 years 10 months)

Repairs and troubleshoots computers and laptops, provides IT consultations and secretarial services, and sells computer and phone accessories to increase customer satisfaction and support local operations.

Troubleshooting Customer Support Windows Server Linux Administration Sales

Interim IT Manager

Vehrad Transport and Haulage Company

Sep 2016 - Oct 2016 (1 month)

Ensured daily operation of internet, printers and IT equipment, troubleshot and coordinated replacement of faulty devices, and maintained secure internet access and Tally availability for the accounts team.

IT Support Internet Security User Support

IT Technician (Contract)

Busy Internet

Oct 2015 - Dec 2015 (2 months)

Participated in LTE migration team to transition clients to a new ISP by terminating and repairing Ethernet cables, mounting radios, and restoring customer internet access.

Internet Café Assistant

Macbaron Business Centre

Jun 2011 - Dec 2012 (1 year 6 months)

Sold internet time, assisted customers with browsing and access issues, and provided typing, printing and scanning secretarial services to support daily centre operations.

Customer Support Typing Printing Scanning Point of Sale

Factory Hand

Jelly Plastics

Oct 2009 - Jan 2011 (1 year 3 months)

Performed bagging and packaging of polythene and rubber products to support factory production and fulfill orders.

Packaging Manual Handling

Merchandiser

Nestle Ghana

Oct 2009 - Jan 2011 (1 year 3 months)

Managed product stock and expiry issues, replaced affected items, and promoted new products to customers to support sales and quality control.

Merchandising Inventory Management Product Promotion Quality Control Customer Engagement

Customer Service Intern

Millicom Ghana

Handled outbound calls to assist customers with SIM registration and provided empathetic, effective customer support to resolve issues and improve satisfaction.

Customer Service Outbound Calling Communication Problem Solving Call Center Operations