Fernanda Arjona

Verified eligibility and benefits across 200+ insurance plans to support accurate patient registration and billing. Handled 50+ patient calls per day, triaging concerns and routing messages to providers for follow-up.

Operated POS systems to process orders and payments accurately while maintaining a clean, welcoming environment for guests. Supported consistent, efficient service during high-traffic periods.

Imaged and configured 90+ desktops and laptops for branch staff, ensuring standardized software, security settings, and user readiness. Documented device configurations and updates in ServiceNow to maintain accurate asset and ticket records.

Troubleshot iOS and Android devices, plans, and features for customers with varying technical backgrounds. Ranked in the top 1% of districts for sales performance and customer satisfaction while completing accurate POS transactions and explaining device and protection options.

Managed to-go orders and seating in a high-volume restaurant, ensuring accurate orders and a positive guest experience. Coordinated front-of-house flow to support timely service.

Checked in members, answered questions, and maintained a clean, professional lobby. Supported smooth front-desk operations by addressing customer needs promptly.

Led shifts, organized inventory and seasonal displays, and managed cash, credit, and refunds with accurate register balancing. Maintained operational readiness to support consistent retail execution.

Operated the drive-through, taking orders, processing payments, and delivering food quickly with consistently friendly service. Maintained speed and accuracy to support customer satisfaction.

Bachelor’s in Informatics at Indiana University–South Bend from August 2023 to December 2026.

Associate in Cloud Technology at Ivy Tech Community College from January 2021 to August 2023.