Dana Guy
@danaguy
IT support professional trained by Cisco, with help desk experience troubleshooting Lenovo computers and resolving Verizon phone issues.
United StatesWhat I'm looking for
At Computer Generated Solutions, Inc., I provided help desk support for Lenovo computers and submitted warranty orders for damaged or missing parts.
At Alorica, I troubleshot Verizon phone issues and used Avaya and Zendesk in daily call center support.
I completed Cisco training in Computer Hardware Basics and Computer Software Basics, covering PC installation and repair, Windows 10, Linux command line, PowerShell, and networking basics.
My customer-facing experience also includes using POS systems in restaurant settings, including as a lead server at Applebee's. I’m returning to IT in an entry-level support role.
Experience
Work history, roles, and key accomplishments
Server
Traditions Global Cuisine
Jun 2026 - Aug 2026 (2 months)
Provided customer service with extensive knowledge of items sold, including upselling.
Server (Lead Server)
Applebee's
Jan 2025 - Jun 2025 (5 months)
Proficiently used POS system in a high-volume setting, handling up to 7 tables at a time. Oversaw other servers, checked their progress, and assisted them as lead server, maintaining the lowest comps and voids.
Server / Hostess / Busser
STK Atlanta
Jun 2024 - Oct 2024 (4 months)
Used a POS system and seated patrons using OpenTable in a fine dining, high-volume setting. Mapped out parties to assigned tables and packaged to-go orders for delivery drivers.
Server / Waiter
The Dwarf House
Dec 2022 - Mar 2024 (1 year 3 months)
Responsible for getting accurate orders and serving customers their food and drinks in a timely manner.
Handled cash and other funds as a cashier and assisted the manager with busy morning crowds.
Call Center Customer Service Representative
Alorica
Sep 2019 - Oct 2019 (1 month)
Troubleshot Verizon phone issues for customers, including dissatisfied customers, while providing exceptional customer service. Used Avaya and Zendesk for daily call center support and handled upselling alongside issue resolution.
Took orders using a POS system and was responsible for making lemonade, tea, and coffee for the store.
Granted access into the building for contractors through the check-in process and opened the access gate at the start of shift. Checked the dock for safety hazards and ensured the safety of tenants.
Locked and secured office towers and conducted lobby patrols and stairwell checks. Greeted tenants and visitors and provided information about the Peachtree Center area.
Call Center / Help Desk
Computer Generated Solutions, Inc.
Mar 2013 - Oct 2014 (1 year 7 months)
Provided troubleshooting support for Lenovo computers and processed warranty orders for damaged or missing parts. Delivered exceptional customer service while resolving support issues.
Composed and filed expense reports and paid invoices for staff. Prepared PowerPoint presentations for meetings.
Education
Degrees, certifications, and relevant coursework
Cisco
Certificate, Computer Hardware Basics
Completed training in Computer Hardware Basics covering installation of components, device hardware, preventative maintenance, and safety standards.
Cisco
Certificate, Computer Software Basics
Completed training in Computer Software Basics covering Linux Command Line, Windows 10, PowerShell, Mobile Telephony, and Networking Basics.
Mount Zion High School
High School Diploma, General Studies
2005 - 2009
Earned a High School Diploma from Mount Zion High School from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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