At Excelsior Wellness, I provide technical support across hardware, software, account access, and connectivity issues. I configure employee devices and troubleshoot workplace technology, including laptops, printers, and signature pads.
I manage Microsoft user access and provide remote support using Splashtop and Ninja. I also support CareLogic and Epic, create employee badges with Genetec, and upgrade computer hardware.
Before moving into IT support, I worked in healthcare billing at The native Project, next level physical therapy and Tailwind Physical Therapy. I submitted claims, posted payments, researched denials, and helped with patient scheduling and insurance verification.
