Aliya Deshield
@aliyadeshield
I support users, devices, networks, and cloud platforms with customer-focused problem solving.
United StatesWhat I'm looking for
I've supported customers and complex service needs at Safelite, Alliance RX Specialty Pharmacy, and Avant at Steele Creek Apartments, resolving questions, coordinating appointments and deliveries, and keeping records accurate.
At Safelite, I processed glass-only claims, sourced out-of-stock parts through internal channels, verified insurance coverage, and handled customer calls and emails. I quickly assessed concerns, resolved them when possible, and escalated issues appropriately.
My IT training covers Windows, macOS, iOS, DNS, DHCP, networking, security, malware mitigation, hardware repair, and Visual Basic scripting. I also support cloud platforms including Microsoft Intune, Azure, Office 365, and Google Cloud applications.
I'm motivated by helping people solve problems, building strong customer rapport, and contributing independently or as part of a productive team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Safelite
Aug 2023 - Mar 2025 (1 year 7 months)
Processed glass-only claims for various vehicles, answered customer calls and emails, and scheduled appointments while verifying insurance coverage.
Leasing Consultant
Avant at Steele Creek Apartments
May 2016 - Apr 2023 (6 years 11 months)
Managed inspection notices, work orders, and resident files, and provided customer service by answering calls and scheduling tours.
Patient Care Coordinator
Alliance Rx Specialty Pharmacy
May 2021 - Mar 2023 (1 year 10 months)
Facilitated patient deliveries, managed new patient enrollment, and maintained detailed medical histories while implementing HIPAA protocols.
Dietary Aide
Hunterwoods Nursing Home
Apr 2018 - Sep 2018 (5 months)
Ensured cleanliness and sanitation in kitchen and dining areas, conducted inventory checks, and prepared meals to meet dietary requirements.
Customer Service Representative
Seven-Eleven Corporation
Jun 2017 - Feb 2018 (8 months)
Upheld customer service standards in fast-paced environments, resolved issues, and proactively sought additional tasks.
Customer Service Associate
Walmart
Mar 2015 - Dec 2015 (9 months)
Operated cash registers and scanners, provided excellent customer service, and completed computer-based training.
Education
Degrees, certifications, and relevant coursework
MyComputerCareer
Systems Administrator Program, Information Technology
Completed the Information Technology Systems Administrator Program, earning the MTA Security certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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