William Thornton

Orchestrated warehouse organization and cleanliness, conducted inventory checks, and assembled and dispatched goods for orders. Managed overnight operations and adapted shifts to meet quotas.

Provided exceptional service to patrons and executed continuous vehicle safety inspections. Safely parked vehicles in designated lots, adhering to traffic regulations.

Investigated and validated eligibility for Medicare/Medicaid plans via inbound calls and addressed inquiries while maintaining compliance. Achieved sales targets with commission incentives.

Managed cash handling, processed orders, and maintained a clean work environment. Mentored new team members and prepared food items according to specifications.

Handled high-volume inbound calls, verified plan availability, and confirmed customer identities for security. Maintained electronic records and facilitated communication across departments.

Provided food service and customer care in a restaurant environment.

Managed store operations and handled cashier duties, ensuring customer satisfaction and efficient service.

Earned the CompTIA Tech+ certification, demonstrating foundational IT knowledge and skills.

Completed the Google IT Support Professional Certification, covering troubleshooting, customer service, networking, operating systems, and system administration.

Earned the Google Cyber Security Certification, focusing on security concepts, threats, and mitigation strategies.