Fernandes User
@fernandesuser
I improve customer experiences and operations through bilingual support and virtual assistance.
BrazilWhat I'm looking for
At Atento, I support corporate clients by phone and email, manage Salesforce cases, follow up with technical teams, and help resolve invoice and payment discrepancies.
I've also worked as a Virtual Assistant at Grupo Noa International, coordinating email, schedules, documents, candidate assessments, and confidential records through Microsoft 365 and Teams.
My hospitality and front-office experience includes managing hotel reservations at Teleperformance and supporting patients, appointments, cash control, and administrative reporting in dental offices.
I bring six years of customer service, B2B support, administrative operations, and virtual assistance experience. I communicate fluently in English and Portuguese and focus on organized, empathetic service across remote and fast-paced environments.
Experience
Work history, roles, and key accomplishments
• Provided high-quality customer support to corporate clients via phone and email;
• Opened, tracked, and followed up on support tickets with the technical team;
• Collaborated with internal departments to resolve client inquiries efficiently;
• Verified payment information and ensured accuracy in financial documentation;
• Assisted clients in understanding invoices and resolving discrepancies
• Reviewed resumes and conducted initial candidate assessments;
• Used Microsoft 365 and Teams daily to perform administrative and coordination tasks;
• Managed daily email correspondence, scheduling, and document organization;
• Handled confidential information with professionalism and discretion;
• Assisted in monitoring intern performance and provided feedback reports;
• Responded promptly
• Handled inbound calls from hotel guests, providing clear, accurate, and timely information;
• Ensured accuracy in client registration, loyalty points, and reservation records;
• Performed modifications and updates to reservations as required, ensuring efficiency and customer satisfaction;
• Offered available promotions and processed reservations according to system availability and rates;
•
• Assisted patients in person, via phone, and through WhatsApp, providing clear information and efficient support;
• Scheduled appointments and managed dentists’ calendars to optimize patient flow;
• Performed cash control, including opening and closing the cash register;
• Created, updated, and maintained financial and administrative reports using Excel;
• Provided Dental patient support in person, via phone, and virtually, delivering clear information and efficient assistance.
• Provided customer service by identifying client needs and recommending appropriate products, explaining functionalities and benefits.
• Responsible for upselling, completing sales transactions, and fostering customer loyalty through system registration.
• Provided customer service via phone, identifying client needs and delivering effective solutions for client from Vivo.
Education
Degrees, certifications, and relevant coursework
Cruzeiro do Sul Virtual
Degree, Human Resources
2025 - 2027
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Fernandes?
You can contact Fernandes and 90k+ other talented remote workers on Himalayas.
Message FernandesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
