Jessica Deserti
@jessicadeserti
I manage high-volume client communication, scheduling, and task coordination across phone, WhatsApp, and in-person channels.
BrazilWhat I'm looking for
I manage high-volume client communication and task coordination for an endodontics and prosthodontics delivery service, handling scheduling, follow-ups, and sensitive information with discretion.
Across Auri Odontologia, DuoDents, and Protte Odontologia, I've supported institutional and private clients and communicated across multiple partner networks. I adapt my approach in real time to resolve requests accurately.
My earlier client-facing work across 10+ partner accounts, along with guest services and translation at the FIFA World Cup 2014, strengthened my ability to handle live conversations under pressure.
I'm fluent in English and Portuguese, with intermediate Spanish and basic French. I work autonomously from a fully equipped home office and am expanding my Excel, SQL, and Power BI skills.
Experience
Work history, roles, and key accomplishments
Endodontic Specialist
Auri Odontologia
Mar 2024 - Present (2 years 6 months)
Communicated with clients across six partner networks, adapting tone and approach to each situation in real time.
Independent Practitioner
DuoDents
Oct 2022 - Present (3 years 11 months)
Managed a mixed portfolio of institutional and private clients, completing requests and follow-ups consistently.
Endodontic Specialist
Protte Odontologia
Oct 2022 - Present (3 years 11 months)
Coordinated client communication and follow-up across four partner networks.
Independent Practitioner
Client Communication & Task Coordination
Jan 2019 - Present (7 years 8 months)
Handled high-volume client communications across phone, WhatsApp, and in-person channels, completing scheduling and coordination tasks accurately and efficiently.
Client-Facing Roles
Special Care, Modernize Odontologia, Aleme Odontologia, Amor
Jan 2016 - Dec 2024 (8 years 11 months)
Managed client communication and task completion across 10+ partner accounts and private clients, handling a high volume of simultaneous requests.
Guest Services Representative & Translator
FIFA World Cup 2014 (CSM)
Jun 2014 - Jun 2014 (0 months)
Handled high-volume, live, in-person communication with international visitors under time pressure.
Education
Degrees, certifications, and relevant coursework
Faculdade de Odontologia da APCD
Postgraduate Specialization, Endodontics
Completed postgraduate specialization in Endodontics in 2026.
Universidade do Estado do Amazonas
Bachelor's Degree, Dentistry
Completed Bachelor's Degree in Dentistry in 2016.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
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