Paloma Gomes
@palomagomes
I’m a customer service and admin professional focused on empathetic support.
What I'm looking for
I’m a customer service and administrative professional, motivated by helping people with clarity, patience, and empathy. In my roles, I focused on providing effective solutions through direct phone contact and attentive guidance.
At CIEE, I worked as an Operadora de Telemarketing, handling both active and inbound calls. I recorded information in the system, resolved questions, and oriented the public toward practical next steps.
Through my experience as Jovem Aprendiz at Caixa Econômica Federal (via RENAPS), I supported office routines by organizing and filing documents, answering phone and in-person requests, and using Microsoft Office to help keep processes running smoothly. I also participated in internal trainings aimed at professional development.
Right now, I’m building my foundation with courses and ongoing higher education, including Marketing and strategic management studies. I bring additional preparation from training in reception, travel agency, and digital tools such as paid traffic—so I can contribute beyond service, with a structured and improvement-focused mindset.
Experience
Work history, roles, and key accomplishments
Jovem Aprendiz - Caixa
Caixa Econômica Federal
Organizou e arquivou documentos e apoiou rotinas de escritório. Realizou atendimento telefônico e presencial, utilizando o pacote Microsoft Office e participando de treinamentos internos.
Operadora de Telemarketing
CIEE
Atendeu clientes por telefone, realizando ligações ativas e receptivas. Registrou informações no sistema, resolveu dúvidas e orientou o público com foco em empatia e soluções eficazes.
Education
Degrees, certifications, and relevant coursework
Lá Educação
Undergraduate degree (in progress), Marketing
Cursando ensino superior na área de Marketing na Lá Educação.
Universidade Federal do Rio de Janeiro (UFRJ)
Undergraduate degree (in progress), Defesa e Gestão Estratégica Internacional
Cursando ensino superior em Defesa e Gestão Estratégica Internacional na UFRJ.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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