Paloma Gomes

I’m a customer service and administrative professional, motivated by helping people with clarity, patience, and empathy. In my roles, I focused on providing effective solutions through direct phone contact and attentive guidance.

At CIEE, I worked as an Operadora de Telemarketing, handling both active and inbound calls. I recorded information in the system, resolved questions, and oriented the public toward practical next steps.

Through my experience as Jovem Aprendiz at Caixa Econômica Federal (via RENAPS), I supported office routines by organizing and filing documents, answering phone and in-person requests, and using Microsoft Office to help keep processes running smoothly. I also participated in internal trainings aimed at professional development.

Right now, I’m building my foundation with courses and ongoing higher education, including Marketing and strategic management studies. I bring additional preparation from training in reception, travel agency, and digital tools such as paid traffic—so I can contribute beyond service, with a structured and improvement-focused mindset.