Open to opportunities

Mary Nnaji

@marynnaji

Message

Customer service professional focused on complaint resolution, client support, and seamless front-desk experiences.

Brazil

Message

What I'm looking for

I’m looking for a client-facing role where I can own customer inquiries, resolve complaints efficiently, and keep accurate records—working with a supportive team to deliver consistently excellent service.

I’m a customer-focused professional with experience as a Customer Service Representative / Brand Ambassador, Receptionist / Clinical Assistant, and Administrative Officer. I serve as the first point of contact for customers—handling inquiries, resolving concerns professionally, and escalating complex issues when needed to protect service outcomes.

I’m skilled in customer relationship management (CRM), conflict resolution, and maintaining accurate case/patient records through strong data entry and documentation habits. I’m known for clear verbal and written communication, attention to detail, and delivering excellent customer experiences in fast-paced, client-facing environments.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

V Connect Nigeria

Jan 2016 - Jan 2017 (1 year)

Served as the first point of contact for customers, addressing inquiries and resolving concerns professionally. Managed customer complaints, escalated complex issues for timely resolution, and promoted company products and services.

Customer Service Complaint Resolution Customer Relationship Management (CRM)Conflict Resolution Stakeholder Engagement Case Documentation Microsoft Office Suite Escalation Management

Receptionist / Clinical Assistant

Ountuyi Medical Hospital

Jan 2014 - Jan 2016 (2 years)

Managed front-desk operations, patient inquiries, appointments, and administrative support while maintaining confidentiality. Handled complaints and requests, maintained accurate patient records, and supported healthcare professionals with administrative and customer service tasks.

Appointment Scheduling Administrative Support Complaint Handling Record Management Data Entry Confidentiality Time Management

Administrative Officer

Perfect Image Salon & Spa

Jan 2012 - Jan 2014 (2 years)

Provided administrative and customer support in a fast-paced client-facing environment. Managed appointments and customer records, addressed service-related concerns, and supported service quality improvements through customer feedback.