Mary Nnaji
@marynnaji
Customer service professional focused on complaint resolution, client support, and seamless front-desk experiences.
What I'm looking for
I’m a customer-focused professional with experience as a Customer Service Representative / Brand Ambassador, Receptionist / Clinical Assistant, and Administrative Officer. I serve as the first point of contact for customers—handling inquiries, resolving concerns professionally, and escalating complex issues when needed to protect service outcomes.
I’m skilled in customer relationship management (CRM), conflict resolution, and maintaining accurate case/patient records through strong data entry and documentation habits. I’m known for clear verbal and written communication, attention to detail, and delivering excellent customer experiences in fast-paced, client-facing environments.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
V Connect Nigeria
Jan 2016 - Jan 2017 (1 year)
Served as the first point of contact for customers, addressing inquiries and resolving concerns professionally. Managed customer complaints, escalated complex issues for timely resolution, and promoted company products and services.
Receptionist / Clinical Assistant
Ountuyi Medical Hospital
Jan 2014 - Jan 2016 (2 years)
Managed front-desk operations, patient inquiries, appointments, and administrative support while maintaining confidentiality. Handled complaints and requests, maintained accurate patient records, and supported healthcare professionals with administrative and customer service tasks.
Administrative Officer
Perfect Image Salon & Spa
Jan 2012 - Jan 2014 (2 years)
Provided administrative and customer support in a fast-paced client-facing environment. Managed appointments and customer records, addressed service-related concerns, and supported service quality improvements through customer feedback.
Education
Degrees, certifications, and relevant coursework
Landover Aviation Business School
Cabin Crew Certification, Cabin Crew
2018 -
Completed Cabin Crew certification at Landover Aviation Business School in Lagos. Also obtained an ATR 42 cabin crew license rating.
BC Computer Training Institute
Diploma, Desktop Publishing & Networking
2013 -
Earned a diploma in Desktop Publishing & Networking from BC Computer Training Institute.
Federal Government Girls College, Gusau
Senior Secondary School Certificate (SSCE), Senior Secondary Education
2009 -
Completed Senior Secondary School Certificate (SSCE) at Federal Government Girls College, Gusau.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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