John Rendel Jumayag
@johnrendeljumayag
Adaptive IT professional skilled in desktop support, troubleshooting, and technical assistance with strong problem-solving abilities.
PhilippinesWhat I'm looking for
Experienced IT Desktop Support and Computer Technician with hands-on expertise in troubleshooting hardware, software, and network-related issues to ensure smooth system operations and minimal downtime. Skilled in diagnosing and resolving technical concerns through phone, email, remote, and on-site support while installing, configuring, and maintaining computer systems, applications, peripherals, and electronic devices. Proficient in account management, password resets, ticketing systems, hardware repair, and customer technical assistance. Strong ability to provide effective solutions, guide users with step-by-step support, explain product features and specifications, and collaborate with technical teams to deliver efficient IT services while staying updated with the latest technologies and industry trends.
Experience
Work history, roles, and key accomplishments
IT Desktop Support
Accent Micro Technologies INC.
Jul 2024 - Present (1 year 11 months)
Provided hardware, software, network, and remote technical support, ensuring smooth system operations and efficient user assistance.
Junior IT Technician
Shiritori Ventures Inc.
Oct 2024 - Present (1 year 8 months)
Assisted in troubleshooting and repairing hardware and software issues, and installed, configured, and maintained IT equipment. Provided technical support to customers, diagnosed technical problems, and collaborated with senior technicians to enhance skills while staying updated on industry trends.
Education
Degrees, certifications, and relevant coursework
Capiz State University Pilar Satellite College
Bachelor of Science, Information Technology
Grade: Cumlaude
Completed a Bachelor of Science in Information Technology. Graduated with Cum Laude honors, demonstrating strong academic performance in the field.
Feliciano Yusay Consing National High School
Senior High School Diploma, STEM
Grade: With Honor
Completed Senior High School with a focus on the STEM strand. Graduated with honors, indicating strong academic achievement.
Cabugcabug National High School
Junior High School Diploma
Grade: With Honor
Completed Junior High School at Cabugcabug National High School. Graduated with honors, demonstrating academic excellence.
Domingo M. Locsin Elementary School
Elementary School Diploma
Completed elementary education at Domingo M. Locsin Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
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