Open to opportunities

John Rendel Jumayag

@johnrendeljumayag

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Aspiring IT professional with strong technical support skills.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities in IT support and development, where I can apply my skills and continue learning in a collaborative environment.

I am a dedicated IT professional with hands-on experience in technical support and development. My journey began as an IT Support and Development Intern at GECO Philippines, where I honed my skills in computer hardware repair, data management, and research analysis. I successfully managed data in various platforms and contributed to the development of a functional booking system, showcasing my ability to blend technical skills with practical applications.

Currently, I am expanding my expertise as a Junior IT Technician at Shiritori Ventures Inc., where I assist in troubleshooting hardware and software issues while providing exceptional customer support. My commitment to continuous learning is evident through my participation in coding boot camps and workshops, which have equipped me with the latest industry knowledge and technical proficiency.

Experience

Work history, roles, and key accomplishments

Current

Junior IT Technician

Current

Shiritori Ventures Inc.

Oct 2024 - Present (7 months)

Assisted in troubleshooting and repairing hardware and software issues, and installed, configured, and maintained IT equipment. Provided technical support to customers, diagnosed technical problems, and collaborated with senior technicians to enhance skills while staying updated on industry trends.

IT Support Installation System Configuration Problem Solving Product Demonstrations

Customer Service Representative - Telco Account

Transcom Worldwide (Philippines), Inc.

Jul 2024 - Present (10 months)

Provided customer support for telecommunication services, handling inquiries, billing, and technical issues via phone, email, and chat. Troubleshot network and account-related problems, processed service requests, and maintained accurate records using CRM tools, consistently meeting and exceeding key performance indicators.

Customer Service Technical Support Billing CRM Tools Troubleshooting Communication Account Management

IT Support and Development Intern

GECO Philippines Inc.

Feb 2024 - Present (1 year 3 months)

Assisted with IT support tasks including hardware repair, data management in MS Word, TalentLyft, and Excel, and conducted research on anti-virus solutions and ticketing systems. Developed and deployed a functional booking system, created reports, and participated in User Acceptance Testing (UAT) for Audionex.