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Kenneth Dimayacyac

@kennethdimayacyac

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Desktop Support Analyst at SiteMinder Philippines Inc. handling Okta account activation and MacOS and Windows support.

Philippines

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What I'm looking for

I’m looking for an efficient, team-oriented environment where I can contribute to a company’s development and expansion while honing my skills in desktop support and other IT concerns.

At SiteMinder Philippines Inc., I respond to technical assistance requests and handle account creation and activation through Okta admin center. I also support MacOS and Windows laptops.

At Synagie Inc., I supported users and activated accounts through Microsoft 365 admin center. I also set up and managed Synology NAS for backup.

At Global Virtuoso Inc., I resolved first-level hardware, software, LAN, and WAN issues. I deployed and managed Kaspersky, scanned endpoints for vulnerabilities, and conducted cybersecurity and information security awareness training.

Earlier, I worked in IT and technical support at Smart Solutions Publishing and Advertising and WeSupport Inc. At WeSupport Inc., I built database schemas, tables, procedures, and permissions; as a Project Developer at Philippine Long-Distance Telephone Company, I executed SQL scripts and performed quality assurance testing.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Analyst

Current

SiteMinder Philippines Inc.

Apr 2024 - Present (2 years 6 months)

Responds to technical assistance requests via phone, chat, or email. Handles account creation, help desk software administration, asset inventory, and troubleshooting of network, server, and endpoint issues.

Okta Help Desk Hardware installation Software Installation Asset Management Troubleshooting Network Support server support Endpoint Support MacOS Windows

Technical Support

Synagie Inc.

Oct 2020 - Apr 2024 (3 years 6 months)

Provided technical assistance via phone, chat, or email. Managed account creation, Synology NAS setup, help desk administration, asset inventory, and troubleshooting of network, server, and endpoint issues.

Microsoft 365 Synology Help Desk Hardware installation Software Installation Asset Management Troubleshooting Network Support server support Endpoint Support Reporting

IT Helpdesk Officer

Global Virtuoso Inc.

Nov 2017 - Sep 2020 (2 years 10 months)

Resolved first-level technical issues via phone, chat, or email. Administered help desk software, managed Synology NAS, deployed Kaspersky, conducted cybersecurity trainings, and performed preventive maintenance.

3CX Citrix RD Web Active Directory Synology Kaspersky Endpoint Security Vulnerability Scanning Training Preventive Maintenance Asset Management Troubleshooting LAN WAN

IT/Technical Support

Smart Solutions Publishing and Advertising

Feb 2015 - May 2017 (2 years 3 months)

Installed, configured, and tested customer PCs. Set up data sharing and disk partitioning, and troubleshot desktop, network, and application issues.

PC Setup Configuration Troubleshooting Network Connectivity Application Support Asset Management

Programmer/Technical Support

WeSupport Inc.

Jan 2012 - Jan 2015 (3 years)

Installed and configured customer PCs, built database schemas, monitored emails, firewalls, and anti-virus systems, and troubleshot desktop and network issues.

Database Design SQL Firewalls Antivirus Vulnerability Scanning Troubleshooting Network Support Deployment

Project Developer

Philippine Long-Distance Telephone Company

Jun 2012 - Jun 2013 (1 year)

Provided technical and network support, executed SQL scripts to extract data, organized data to avoid duplicates, and performed quality assurance testing.