Open to opportunities

Joshua Caesar Arceño

@joshuacaesararceo

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IT specialist delivering timely desktop, network and user-support with strong troubleshooting skills.

Philippines

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What I'm looking for

I seek a hands-on IT support role where I can resolve user and network issues, improve support processes, and grow technical skills within a collaborative team.

I am an IT specialist with hands-on experience providing first-line technical support for hardware, software and network issues in both remote and onsite environments. At Emapta I performed triage, documented troubleshooting steps, managed tickets within SLA, and collaborated with teams to resolve incidents.

Previously, I interned as a Quality Assurance / Game Tester at HPL Game Design where I produced test cases, bug reports for a mobile game with 1K+ downloads, participated in scrum meetings, and recommended workflow improvements for software testing.

I hold certifications including Autodesk Certified User: Maya 2023, CyberOps Associate 2022, CCNAv7 Switching/Wireless/Routing Essentials 2021, and MTA Database Administration Fundamentals 2019. I bring a practical, user-focused approach to support and continuous improvement.

Experience

Work history, roles, and key accomplishments

L1 IT Service Desk Analyst

Emapta

Mar 2024 - Dec 2025 (1 year 9 months)

Provided 1st‑level remote and onsite technical support for hardware, software, and network issues; performed triage and escalation, documented troubleshooting steps, and met SLA targets for timely ticket resolution.

Active Directory Freshservice Technical Troubleshooting SLA Management

Quality Assurance Tester

HPL Game Design

Dec 2022 - Jul 2023 (7 months)

Executed comprehensive QA testing and produced test cases and bug reports for a mobile game (1K+ downloads), participated in scrum meetings, and recommended workflow improvements to enhance testing processes.

Software Testing Test Case Creation Bug Reporting Scrum Mobile Testing Issue Tracking Process Improvement

Education

Degrees, certifications, and relevant coursework

Far Eastern University - Institute of Technology

Bachelor of Science, Information Technology (Animation and Game Development)

Completed a Bachelor of Science in Information Technology with specialization in Animation and Game Development, focusing on software, game design workflows, and related technologies.