Li Jordan Rendal
@lijordanrendal
IT Support Engineer providing Level 2 support, system administration, and proactive IT infrastructure maintenance.
PhilippinesWhat I'm looking for
I am an IT Support Engineer with experience providing Level 2 technical support to 350+ users, resolving hardware and software issues to minimize downtime and optimize system performance.
I manage tickets using AskITS (SolarWinds), configure Active Directory and M365 accounts, and facilitate SharePoint and OneDrive setups while conducting remote support through ManageEngine, AnyDesk, and TeamViewer.
Previously I worked as MIS Staff and IT Associate, overseeing equipment custodianship, firewall policy management with FortiGate, and implementing preventative maintenance that reduced system downtime by 25%.
I collaborate with cross-functional teams to deploy software, train users, and maintain reliable systems, and I bring disciplined problem-solving and a focus on continuous improvement to every support engagement.
Experience
Work history, roles, and key accomplishments
Desktop Support Technician Intern
Teletech Holdings Inc.
Dec 2017 - Mar 2018 (3 months)
Provided desktop support and basic hardware/software troubleshooting, conducted PC maintenance and daily production floor sweeps, and managed 50 user profiles to ensure correct access configuration.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Information Technology
2013 - 2018
Completed a Bachelor of Science in Information Technology at Polytechnic University of the Philippines from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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