Feranco, Justin Denise

Supported the CEO with executive and administrative responsibilities, including calendar management, client communication, and task coordination. Managed email marketing campaigns and social media activities, and built a Monday.com CRM system to organize sales pipelines and workflows.

Handled outbound calling, lead qualification, and appointment setting for a real estate investment company. Trained and coached a team of appointment setters, created a sales playbook, and standardized CRM processes in GoHighLevel.

Reviewed support tickets and content-related work to ensure accuracy and compliance with SOPs. Audited completed work, documented findings, and provided feedback to improve response quality and turnaround time.

Reviewed user-generated content for policy compliance and flagged violations. Maintained high accuracy and productivity, and documented escalation notes for complex cases.

Provided customer service for an Australian motor services account, handling vehicle service requests and roadside assistance. Managed inbound and outbound calls, documented interactions, and coordinated with service partners.

Provided customer support for U.S. healthcare insurance clients, assisting with insurance verification, claims inquiries, and billing concerns. Handled sensitive conversations professionally and navigated multiple systems to research account information.

Supported traditional and digital marketing initiatives for a local newspaper, coordinating campaigns across print and digital channels. Created promotional content, managed social media activities, and assisted with event coordination.

Pursued a Bachelor of Arts in Political Science, developing analytical and communication skills.