Open to opportunities

Aliyu Yahaya Bamalli

@aliyuyahayabamalli

Message

Customer-focused IT support professional specializing in remote live chat troubleshooting and ticketing.

Nigeria

Message

What I'm looking for

I’m looking for a Remote Live Chat Support role where I can resolve customer issues quickly, communicate clearly through chat, and maintain high satisfaction through effective ticket management and troubleshooting.

I’m a dedicated, customer-focused IT support professional with experience providing first-line technical support through email, chat, phone, and in-person assistance. I resolve issues across Microsoft 365, Windows, networking, printers, and business applications while communicating solutions clearly and customer-friendly.

From logging, tracking, and closing support tickets to supporting remote users and maintaining documentation for a knowledge base, I’m comfortable multitasking in fast-paced environments. I’m seeking a Remote Live Chat Support role where I can deliver exceptional customer experiences and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

IT Associate

Current

Ascent Capital Limited

Jan 2023 - Present (3 years 7 months)

Provided first-line technical support to employees via email, chat, phone, and in-person assistance. Resolved issues across Microsoft 365, Windows, networking, printers, and business applications while managing and closing support tickets and documenting solutions.

IT Support Customer Service Email Support Technical Troubleshooting Ticket Management Problem Solving Written Communication Conflict Resolution CRM Systems Customer Relationship Management Microsoft Office 365 Windows Networking Printers Active Directory

IT Support Officer

Previous Employer

Jan 2021 - Jan 2023 (2 years)

Assisted users with hardware, software, and account-related issues and responded to inquiries promptly. Installed and configured computer systems and business applications, escalating issues when necessary to maintain customer satisfaction.