Faye PuseGong

multilingual Business Process Analyst, Client Success Manager, and Instructional Designer with over 10 years of experience in process improvement, transformation projects, and client success within global environments. Skilled in analyzing business processes, managing client relationships, and delivering engaging e-learning and training programs. Proven track record in driving customer satisfaction, retention, and program success through cross-functional collaboration, upselling, and process automation using tools like D365. Fluent in Italian, Spanish, English, and French, with expertise in creating multilingual educational materials, developing virtual training content, and using CRM and e-learning platforms to enhance learning and business outcomes.