Open to opportunities

santiago pironato

@santiagopironato

Message

Business Intelligence and Project Management professional driving data-driven outcomes.

Italy

Message

What I'm looking for

I seek a data-driven role combining BI and project management where I can lead cross-functional teams, improve KPIs, and drive measurable operational impact in a collaborative, growth-oriented company.

I am a results-oriented Business Intelligence and Project Management professional with experience delivering analytics and reporting solutions for global brands across beverages, fashion, agribusiness, insurance and financial services. I specialize in turning data into actionable KPIs and dashboards using tools like Tableau, Power BI and SQL.

Throughout my career I have led cross-functional teams and managed end-to-end projects for companies including Pepsico, Dolce & Gabbana, Herno, Syngenta, AIG, Liberty, Mastercard and Axa, as well as startups and medium-sized businesses. I collaborate closely with stakeholders across markets to align analytics with business strategy and operational workflows.

I have a proven record of improving operational metrics — for example reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62% — and lowering churn and overdue receivables through KPI transparency and commercial renegotiation. I hold an Executive MBA in Project Management and certifications in Google Data Analytics, Power BI and Zendesk Foundations.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

TheLevel Group

Apr 2021 - Present (4 years 9 months)

Managed team workloads and reporting systems for brands, reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62%, while coordinating Customer Care, Logistics, and Brand teams to improve customer satisfaction.

Project Coordination Reporting Systems Team Leadership Stakeholder Management Customer Care Process Optimization Tableau Power BI

Customer Success Manager

goFLUENT

Mar 2018 - Apr 2021 (3 years 1 month)

Managed key accounts (e.g., Leroy Merlin, Motorola, Liberty, AIG), delivered monthly performance reporting and meetings, reduced churn by 45% through KPI transparency and cut overdue receivables by 30% via renegotiated payment terms.

Customer Success Account Management KPIs Negotiation SLA Management ROI Analysis SQL

Project Coordinator

AXA

Sep 2014 - Mar 2018 (3 years 6 months)

Coordinated end-to-end health insurance projects, liaised between underwriting, legal, IT and external providers, and ensured compliance with Brazilian healthcare (ANS) and data protection (LGPD) regulations.

Project Management Stakeholder Management Regulatory Compliance Governance Budgeting Risk Management