Seeking a senior role bridging operations and data strategy. Specialist in Project Management and Customer Success with a focus on KPI optimization. I aim to help a remote team achieve scalable growth and measurable results through analytical innovation and strategic leadership.
SPLooking for a job
santiago pironato
@santiagopironato
Project Manager | Customer Success Manager | Data Analyst
ItalyWhat I'm looking for
I am a results-driven Business Intelligence and Project Management professional with a track record of delivering analytics and reporting solutions for global brands across beverages, fashion, agribusiness, insurance, and financial services. I turn data into actionable KPIs and dashboards using tools like Tableau, Power BI, and SQL.
Over my career, I have led cross-functional teams and managed end-to-end initiatives for companies such as Pepsico, Dolce & Gabbana, Herno, Syngenta, AIG, Liberty, Mastercard, and Axa, as well as startups and midsize businesses. I work closely with stakeholders across markets to align analytics with business strategy and integrate insights into operational workflows.
I have a proven record of improving operational metrics — for example reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62% — and lowering churn and overdue receivables through KPI transparency and commercial renegotiation. I hold an Executive MBA in Project Management and certifications in Google Data Analytics, Power BI and Zendesk Foundations.
Experience
Work history, roles, and key accomplishments
TGCurrent
Project Coordinator
TheLevel Group
Apr 2021 - Present (4 years 10 months)
Managed team workloads and reporting systems for brands, reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62%, while coordinating Customer Care, Logistics, and Brand teams to improve customer satisfaction.
GOManaged key accounts (e.g., Leroy Merlin, Motorola, Liberty, AIG), delivered monthly performance reporting and meetings, reduced churn by 45% through KPI transparency and cut overdue receivables by 30% via renegotiated payment terms.
AXProject Coordinator
AXA
Sep 2014 - Mar 2018 (3 years 6 months)
Coordinated end-to-end health insurance projects, liaised between underwriting, legal, IT and external providers, and ensured compliance with Brazilian healthcare (ANS) and data protection (LGPD) regulations.
Education
Degrees, certifications, and relevant coursework
FVFundação Getulio Vargas
Master of Business Administration, Project Management
2013 - 2015
Completed an Executive MBA in Project Management focused on strategic project planning and leadership.
UTUniversidade São Judas Tadeu
Bachelor, Philosophy
2006 - 2010
Grade: 8.5
Activities and societies: -
Earned a Bachelor's degree in Philosophy with coursework in critical thinking and ethics.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Italy
BrazilSalary expectations
0+ USD
Social media
Job categories
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