santiago pironato
@santiagopironato
Business Intelligence and Project Management professional driving data-driven outcomes.
What I'm looking for
I am a results-oriented Business Intelligence and Project Management professional with experience delivering analytics and reporting solutions for global brands across beverages, fashion, agribusiness, insurance and financial services. I specialize in turning data into actionable KPIs and dashboards using tools like Tableau, Power BI and SQL.
Throughout my career I have led cross-functional teams and managed end-to-end projects for companies including Pepsico, Dolce & Gabbana, Herno, Syngenta, AIG, Liberty, Mastercard and Axa, as well as startups and medium-sized businesses. I collaborate closely with stakeholders across markets to align analytics with business strategy and operational workflows.
I have a proven record of improving operational metrics — for example reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62% — and lowering churn and overdue receivables through KPI transparency and commercial renegotiation. I hold an Executive MBA in Project Management and certifications in Google Data Analytics, Power BI and Zendesk Foundations.
Experience
Work history, roles, and key accomplishments
Project Coordinator
TheLevel Group
Apr 2021 - Present (4 years 9 months)
Managed team workloads and reporting systems for brands, reducing Average Handling Time from 18h to 6h and Contact Ratio from 78% to 62%, while coordinating Customer Care, Logistics, and Brand teams to improve customer satisfaction.
Managed key accounts (e.g., Leroy Merlin, Motorola, Liberty, AIG), delivered monthly performance reporting and meetings, reduced churn by 45% through KPI transparency and cut overdue receivables by 30% via renegotiated payment terms.
Project Coordinator
AXA
Sep 2014 - Mar 2018 (3 years 6 months)
Coordinated end-to-end health insurance projects, liaised between underwriting, legal, IT and external providers, and ensured compliance with Brazilian healthcare (ANS) and data protection (LGPD) regulations.
Education
Degrees, certifications, and relevant coursework
Fundação Getulio Vargas
Master of Business Administration, Project Management
2013 - 2015
Completed an Executive MBA in Project Management focused on strategic project planning and leadership.
Universidade São Judas Tadeu
Bachelor of Arts, Philosophy
2006 - 2010
Earned a Bachelor's degree in Philosophy with coursework in critical thinking and ethics.
Availability
Location
Authorized to work in
Website
thelevelgroup.comJob categories
Interested in hiring santiago?
You can contact santiago and 90k+ other talented remote workers on Himalayas.
Message santiagoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
