Favour Ukpabi

I am a customer-focused, results-oriented support representative with five years' experience delivering exceptional service across nonprofit and commercial environments. I specialize in resolving customer inquiries, troubleshooting technical issues, and maintaining high satisfaction through active listening and clear communication.

At Cegdomart and Freshbreath Foundation I handled multi-channel support, used CRM tools like Freshdesk, and managed multiple tasks in fast-paced settings.

I bring practical data and documentation skills using Microsoft Excel and Google Sheets to gather feedback and inform process improvements. I also contribute to requirement development and understand product and project management lifecycles. My approach balances empathy with structured problem resolution to reduce repeat issues.

I am eager to apply my communication skills, CRM experience, and analytical mindset to a team that values customer success and continuous improvement.