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Favour Fehintola

@favourfehintola

Customer Service Representative at Ipro-Alpha Educational Consult who resolved 90% of customer concerns at first contact.

Nigeria

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What I'm looking for

I’m seeking a Customer Service Representative role where I can bring my customer service and client retention experience.

At Ipro-Alpha Educational Consult, I served as the primary point of contact for clients, handling 40–50 inquiries weekly across phone, email, WhatsApp, and in-person channels. I resolved approximately 90% of concerns at first contact.

I maintained more than 500 confidential client records and built lasting relationships through timely follow-up. I also supported administrative operations, helping reduce response turnaround time from 48 hours to 24 hours.

During the IT Service Desk Simulation with Datacom (Forage Job Simulation), I applied ITIL processes to categorize, log, and escalate incidents. I diagnosed a complex network outage across client tickets and prepared follow-up communications for affected users.

Earlier, as an NYSC Member at Federal College of Education (Special), Oyo, and as an Administrative Assistant at Redeemed Christian Church of God, I supported administrative services, maintained records, and responded to inquiries. At the church, I also coordinated events for up to 200 attendees.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Ipro-Alpha Educational Consult

Aug 2022 - Aug 2026 (4 years)

Served as primary point of contact for clients, handling 40–50 customer inquiries weekly across multiple channels. Resolved approximately 90% of concerns at first contact, maintained over 500 client records, and reduced response turnaround time from 48 to 24 hours.

Customer Support Client Relations Complaint Resolution Data Entry Records Management Communication Skills Problem Solving Time Management

NYSC Member

Federal College of Education (Special), Oyo

Sep 2021 - Aug 2022 (11 months)

Supported over 100 students and staff monthly through effective communication and administrative assistance. Maintained confidential records and assisted in resolving operational concerns to reduce delays in student record processing.

Communication Skills Administrative Support Records Management Problem Solving Collaboration

Administrative Assistant

Redeemed Christian Church of God

Dec 2018 - Jun 2021 (2 years 6 months)

Responded to an average of 40-50 inquiries weekly from members, visitors, and stakeholders. Maintained administrative records, coordinated events for up to 200 attendees, and resolved member concerns while escalating sensitive matters appropriately.

Customer Support Administrative Support Event Coordination Records Management Communication Skills Problem Solving Time Management

IT Service Desk Simulation

Datacom

Sep 2026 - Present (1 month)

Completed an unpaid job simulation in IT support and incident management, applying ITIL processes to categorize, log, and escalate incidents. Diagnosed and resolved a complex network outage and crafted clear follow-up communications to maintain customer trust.

ITIL Incident Management Customer Support Communication Skills