At PRIME HIRE PROFESSIONAL SERVICES, I manage daily phone and email communications with prospective clients and maintain a 70–80% conversion rate from outreach to active client support.
I use Compass and Splynx CRM to manage client records and follow-ups, and prepare performance reports in Microsoft Excel. My personalized communication strategies contributed to a 15% increase in monthly engagement.
I also coordinate with internal teams on client requests and service workflows, contributing to a 25% reduction in service turnaround time.
Previously, I supported customers at IP EXPRESS LIMITED by handling enquiries and complaints across phone, email, and walk-in channels. My earlier administrative roles included records management, reporting, procurement coordination, and office support.
