Favour Edame
@favouredame
I support international e-commerce customers through high-volume phone, chat, and order-resolution workflows.
NigeriaWhat I'm looking for
I've supported UK and U.S. customers for DAMART, Accidental Claims Management, and ModabellabyFey, handling inbound and outbound calls, chat support, claims follow-ups, and order inquiries.
I resolve returns, cancellations, delivery concerns, and account issues while documenting interactions in Zendesk and other systems. I'm comfortable managing multiple tools, meeting SLA targets, and providing calm, clear support in remote environments.
Experience
Work history, roles, and key accomplishments
Call Center Agent/Customer Service Representative
DCS Communications—DAMART
Sep 2025 - Present (1 year)
Handled high-volume inbound calls from UK-based customers regarding orders, product inquiries, and account support. Assisted with order processing, returns, and issue resolution while maintaining professionalism.
Call Center Agent (Outbound Calls)
Accidental Claims Management
May 2025 - Sep 2025 (4 months)
Handled outbound calls to U.S.-based customers regarding accident-related claims and follow-ups. Collected and verified customer information and documented interactions accurately.
Customer Service Representative (Chat support)
ModabellabyFey
Feb 2024 - Apr 2025 (1 year 2 months)
Provided real-time customer support via chat and responded to inquiries across social channels. Managed order processing and follow-ups to ensure a seamless customer experience.
Customer Service Representative
Confident Kids International School
Sep 2021 - Nov 2022 (1 year 2 months)
Managed communication with parents regarding school activities, policies, and updates. Ensured timely social media communication and supported administrative operations.
Customer Service Representative
La Buena Vida
Mar 2021 - Apr 2021 (1 month)
Handled customer inquiries and complaints through phone, email, and chat. Provided product information and processed orders and returns.
Sales Representative
Caro Sample Enterprise
Jun 2014 - Mar 2016 (1 year 9 months)
Assisted customers with product selection and purchase decisions. Maintained accurate transaction records and built strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Digital Experts
Digital Marketing Training, Digital Marketing
Ongoing digital marketing training with Digital Experts.
EDC NYSC
Customer Service Training, Customer Service
Customer service training from EDC NYSC, completed in 2023.
Live Your Dreams Africa
Certificate in Copywriting, Copywriting
Certificate in Copywriting from Live Your Dreams Africa, completed in 2023.
University of Calabar
Bachelor of Arts, English and Literary Studies
Bachelor of Arts (Hons) in English and Literary Studies from the University of Calabar, Cross River State, Nigeria, completed in 2023.
Business Growth & Development
Social Media Advertising Training, Social Media Advertising
Social media advertising training from Business Growth & Development, completed in 2022.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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