At DCS Communication Centre, I worked as a Customer Care Representative for OBI, coordinating with customers, shipping companies, suppliers, and manufacturers to address order, delivery, and product concerns.
For BONPRIX, I handled customer emails about services, products, complaints, billing, and promotions. I was recognized among the top three agents of the month five times consecutively and assisted the Artificial Intelligence team with software testing and feedback.
I have experience managing support across email, live chat, and phone, and using customer service platforms including Zendesk, Salesforce, Freshdesk, and Intercom. My summary notes a 96% customer satisfaction rating and experience working independently in remote environments.
